Archive for January, 2008

Decisions, Decisions… And then New Packages Are?

Friday, January 18th, 2008

So I’m going to break my own pattern here, and not post an image as part of this entry. I couldn’t find one that fit the theme, so instead of tossing up some random shot, I decided to leave this one without eye candy. I promise I won’t make it a habit! I figured this one can stand on its own.

After a day or so of thinking about things, and a handful of conversation later, I have a solution to my question of how to restructure my packages. In fact, you may have already seen the fruit of my pacing around and scratching my chin. The short of it? If people want albums… then they should be in the packages. Even if they are just a starting point.

So here’s what I did; instead of actually trying to retrofit the old packages with new stuff, I decided to start with a clean slate. I thought about the weddings that I’ve shot over the last year and a half… and the shortest one came out to be roughly six hours. I figure that’s a good starting point. Real basic… six hours of shooting, and a smaller album. The six hours is enough to cover a smaller wedding if the reception is on the short side, or if the ceremony and the reception is happening at the same place. It doesn’t leave a lot of time for “getting ready” photos, but not everyone wants them, and besides… if there’s one thing that’s the same with every wedding, is that they are all different. Six hours is a great start, and should meet the basic needs of most weddings, and anything above and if it turns out that it’s too short… then more time can be added on. Since I only ever shoot one wedding a day, it’s never a big deal if I need to stay later. The album us nice, very high quality, but doesn’t have a huge number of pages, or any bells and whistles. A simple high-quality flush mount, with 12 thick pages bound in black leather. Simple and classy.

One of the things that is missing from the basic package is an engagement session. Engagement sessions are… well, let me put it this way. They’re important. Not life-or-death important by any means… but very very good to have. In fact, I believe that I should probably write an entire post on them. So, the standard package is an improvement on the great value of the basic one. Still six hours on the wedding day, but this one has a one hour long engagement session that will not only net some great images, but almost more importantly, will get you used to being photographed. Like I said, more on engagement sessions later. The other difference is that the album is bigger; not in page count, but in the size of each page. The basic album has pages that are ten-by-ten, but the standard has twelve-by-twelve pages. Ultimately, it may hold a few more pictures, but the real difference is in that the pictures them selves are bigger and bolder on the pages.

The premium package is where things really start to flesh out nicely. The wedding day coverage gets bumped up to eight hours, and the engagement session to two hours. Given that, it works very well for weddings where the ceremony is at one location, but the reception is elsewhere. The thing with such weddings is that often there is a gap of a half hour or more between the end of the ceremony, and the reception; this is time spent organizing everyone in the bridal party and getting everyone to the reception site… and other things of that nature. The more generous eight hour schedule leaves room for these things, and also enough time to take some of the “getting ready” shots.

It seems like everyone uses some sort of online way of keeping in touch with people. Facebook… myspace… blogs… Many of these let you upload a slide show of pictures or movies to share with friends and family. That’s what the Web slide show is all about. Your wedding photos, set to music, with tasteful transitions. In recent history, these slide shows were created on DVD, which is still a great way to do things, but… people spend more and more time on their computer, surfing the web. So why not let them see your photos right online? Why am I talking about these? Because one is included in the premium package as one of the two physical items that make it “premium”. The other is a beefier album, with sixteen pages. Where the step from basic to standard boosted the presentation of the images, the next step to premium boosts the number of pictures that come in the album.

So I was pretty happy with what I came up with, and I took my piece of paper that I was using as a scratch pad and started talking to everyone that was available to me to run the ideas past. What I had was solid… but something was missing. Something needed to crown it all. This is how I (with some help) came up with the ultimate. All of the packages have Miller’s flush mount panoramic albums. These albums have seamless two-page spreads, so a single picture can be stretched over two pages. The largest page that goes into these albums is twelve-by-twelve, so each spread is twenty-four inches wide. The maximum number of pages that will fit into these books is twenty. And that’s exactly what the ultimate album is; the biggest they offer. I also decided to include both the web slide show, and a slide show on a DVD, so you can watch it on the web, or in your living room. But the biggest difference between the ultimate and the rest is time. All of the other packages have a set limit on how long the shooting goes on the wedding day before additional time has to be billed. With the ultimate package, there is no limit! For the sake of naming a price, I chose ten hours, but if it takes longer, there are not additional costs. As long as the party’s alive, there will be pictures to remember it by.

More than ten hours? It happens. Believe me. My wife and I were guests at the wedding of friends last summer. (She was the matron of honor.) While your’s truly took the opportunity to sleep in, the girls started getting ready at ten in the morning. The ceremony started in the afternoon, and then there was a good hour and a half gap between the end of the ceremony and the start of cocktail hour which then melded in a leisurely pace into a reception that lasted well into the night. We left to go back to our hotel room a hair after eleven if memory serves me right. And there you have it. Thirteen hours. Mind you, this wasn’t the kind of party that petered off at the end. The dancing continued right up until they turned up the lights, and after the reception was done and everyone was back at the hotel, an impromptu after-party struck up in the hotel lobby. I think the hotel management never regretted putting that piano in the lobby as much as they did that night… then again, as long as we were by the piano, the hotel bar was packed. Maybe they didn’t make out so poorly in the end after all.

Anyway. So there it is. The problem of new packages… is solved. Now I’m happy.

Old of 2007 and New for 2008

Tuesday, January 15th, 2008

The last year flew by, and the holidays were upon me long before I was ready for them. That’s not to say that I wasn’t ready for a break! (Believe me… I was ready for a bit of time off with family and friends.) It’s just that I wasn’t quite ready for 2007 to be over just yet, as I had planned to get a few more things done before I rang in the new year. I had been working on setting up some new relationships with vendors so that I can start offering their products, and also taking a bit of a step sideways into doing some non-wedding photography work, which was an incredible experience, and taught me a few things that I will definitely be applying in future wedding work. And once the holidays got here, I had to do what I promised myself I would do at the end of the year; archive 2007’s photos to make room for this year! Naturally… in the process of archiving, I had a chance to go through the 2007 pictures, and do some thinking and planning for the future.

amy_roses

This image jumped out at me as I was going through the pictures from Amy & Steve’s wedding at the Crossed Keys Inn. I remember the day, and I remember taking that shot. I remember thinking how cool it was that the sun was creating highlights on the bouquet of roses, and also shining through the petals in the back of the bouquet causing them to glow . And there it is!

One of the things that I have been thinking about, starting over the holidays, and the couple of weeks since then, is that the packages I offer need to be re-evaluated and redone. The current packages are pretty heavy in loose prints. There was a reason for this when I came up with them, but the more I think about it, the more it doesn’t make sense in practice. Most couples don’t want a whole big set of loose prints. Parents and guests may want a loose print or two, and the couple may want a few enlargements… but the main output that people want is albums, and in some cases slide shows. So I am at a crossroads here; I can offer packages with albums already included… or I can offer packages that just include shooting time, and leave the final output to be added on after the fact. And there are pros and cons to both approaches. Bear with me hear as I think aloud for a bit. (I’ve found that this blog is a great way for me to organize my ideas and see things a little bit clearer, as much as it lets you look behind the scenes of what goes into that bottom line price.)

On the one hand, since albums are items that most couples want, it would make a whole lot of sense to include albums in the packages that I offer, and let people add prints to the order if they want them. It looks great on paper… but there is a flaw here that is not readily apparent to most folks that have not ordered an album before. There are many album manufacturers, and each manufacturer sells several styles of albums, and each style has several options that can be used to customize the final product that the couple receives. Sounds great, right? Which album would you want to see in the package? In 2007, I had a great relationship set up with Miller’s Lab. When someone orders prints from me, this is where they come from. Miller’s is an outstanding professional lab, with incredible quality, and an insanely fast turnaround time. I couldn’t be happier with them! They also offer albums in several styles and price ranges. Some of these albums are made specifically for Miller’s, by Miller’s… and some are albums that they re-sell with the prints that they make. (In other words, I send them print-ready images, they print them, mount them into the album at their facility, and send me the finished album.) To give my clients more to choose from for their albums, I’ve also set up relationships with two other companies; Renaissance Albums and Zookbinders. Renaissance creates beautiful albums, and there is no one that I know that can tell you otherwise. Everyone I have spoken to that has dealt with them, or owns one of their albums, has raved about the quality and craftsmanship of these books. Same with Zookbinders. I have more personal experience with their books, since my own wedding album is a Zookbinders album. Each of these companies has different cover materials, different styles of albums… from the traditional album that contains essentially matted prints, to flushmount albums that offer two-page panoramas and an infinite number of design possibilities, and everything in between. Each album can have different numbers of pages… I think you see where I’m going with this. Which one do I include in the packages?

On the other hand, since albums have so many variables that can change their price drastically, I could offer up packages that contain only the time spent shooting. This sounds great! If albums are such a huge pricing variable, eliminate them, and just stick to what is constant! Ah… that would make it so easy. But then, I put myself in the shoes of my client. A couple is about to be married, they are planning their wedding, and trying to get all of the pieces to fall into place. As a photographer, I know what is involved on my end, how much time I will need to spend doing that work, and how much all of that is worth. But as a human being that also got married, I happen to ALSO know that budgets are a very real thing when you are planning a wedding. We were lucky. We had a lot of help. In fact, it was more than just a lot of help. But my best friend is in the final stages of planning his wedding, and he is footing the bill himself, so I don’t need to look far for examples. What does this have to do with anything? It’s simple. A couple looks at my packages, and says “Hey! This is well within our budget! Great!” but what they don’t see in the list of things is any sort of output. There are no prints… there are no albums… So they get in touch with me, and we sit down to talk. Then I pull out the list of album options and prices. Suddenly, the cost of the wedding package has gone up. WAY up. Albums are expensive. To put things in perspective; the lowest cost for an album is some $300. This makes things look like it is a hidden fee. They didn’t know how much it was going to be until they got in touch with me. That situation is not something that I relish. When I am a customer, I do not like hidden fees. I do not like walking in thinking that something was going to be one price, and then finding out that on top of what I thought I would be paying, there are a bunch of add-on costs that I pretty much HAVE to pay to get something of value to me. It’s not the way I would prefer to do business. In some cases, the addition of these costs of the output to the package price is not an issue, but in some cases… it is. I would have rather them seen the price from the outset, know that when all was said and done, it was not going to be in their budget, and moved on, than for them to get their hopes up and set themselves up for disappointment. Maybe I’m a rotten businessman. I don’t know.

So. Bottom line. The packages are going to get redone very soon. I’m just still debating what I am going to redo them TO. I think I am leaning more towards the first option… but then, I have some ideas about making the second option work as well by making notes of the starting prices of output and clearly pointing out that the packages do NOT include output. Decisions decisions.